Q. HOW DO I MAKE AN EXCHANGE?
A. Exchanges are treated as a "return and re-purchase," and you can place your exchange order on our website. The new order generates a new charge to your credit card. We offer one free domestic standard shipping exchange order per paid shipping purchase. When checking out online, enter the code EXCHANGE1162 so that you will not be charged the domestic standard shipping fee. This code will also give international exchange orders $10 off the international shipping fee.
You may also contact our customer service department to place your exchange order by email at email@example.com. Include the style number, color, and size of the item you would like us to order for you. These e-mails are taken care of on a daily basis and we will contact you once the exchange order is complete.
If you prefer, you can contact our customer service department at 1-888-CURVY41 (1-888-287-8941) or 631-237-4881, Monday-Friday, 9:30am-5:00pm EST, and we will be happy to assist you in placing your exchange order.
Q. WHY WAS I CHARGED TWICE ON MY CREDIT CARD?
Did you use a debit card to make this purchase?
If you use a debit card, then your bank takes out the amount of the order and holds it for 72 hours. Then when we ship your product we charge the card so your bank charges your account again. Then, your bank returns the first amount they were holding after the 72 hours are up. Just so you know, this has nothing to do with always for me,inc. This is how banks deal with debit cards.
Q. WHY IS THE NY STATE TAX DIFFERENT?
A. As of April 1 2006, the NY State Tax has changed. For all ITEMS that are $110 or LESS the tax is 4.625%. If the ITEM is $111 or MORE the tax on that item will be 8.625%. BUT, our Yahoo Store can only calculate tax on ONE percentage. So, the site is set up to calculate the 4.625%. Then we will make the adjustments in the back end of the site if your order needs to be charged more tax.
Q. DOES ALWAYSFORME HAVE A STORE?
A. No, AlwaysForMe is an online website only
Q. HOW CAN I ORDER IF I DON'T HAVE A COMPUTER OR AM NOT COMFORTABLE PURCHASING ONLINE?
A. If you do not have a computer, your local library is a good place to go online. The librarians can assist in getting you online to www.AlwaysForme.com, and then you can follow the simple steps to order. OR, you can call our customer service department at 1-888-237-8941 and they’ll be happy to assist you in your purchase. Please note: www.AlwaysForMe.com is a “Hacker-Safe” site which mean that we are certified by an independent security source daily to be sure your information remains private and protected.
Q. WHERE DO YOU SHIP FROM?
A. The AlwaysForMe.com warehouse is located in New Jersey, USA.
Q. HOW LONG DOES IT NORMALLY TAKE TO GET MY ORDER?
Click here to see shipping times estimates.
Q. WHAT DO I DO IF MY SWIMSUIT DOES NOT FIT?
A. Within the package you receive from AlwaysForMe.com will be a sheet explaining the steps to return or exchange your purchase along with a return shipping label. In the case of a return, you will be responsible for the cost of shipping the garment back to our warehouse. In the case of an exchange, you will pay the cost of shipping the item back to us, and your new item will be sent via our standard shipping at no additional charge.*First exchange only. Certain restrictions apply
Q. WHAT IS YOUR RETURN POLICY?
A. Customer satisfaction is important to us. All merchandise (except that identified as “NO RETURNS”) can be returned or exchanged within 30 days of purchase, if unused, unaltered and in original condition with tags still attached. Refunds will be made for the cost of merchandise only shipping charges are non-refundable.Q. ARE SALE ITEMS RETURNABLE?
A. Items marked NO RETURNS are final sale and may not be returned or exchanged. All other sale items may be returned or exchanged in accordance with our return policy listed above.
Q. HOW DO I FIND ANY SPECIALS OR FREE GIFTS WITH PURCHASE?
A. You may be entitled to a free gift with your purchase*. You can follow the steps under “Free Stuff” on the top menu or simply ask your customer service representative if any of the current promotions apply to your order.*certain restrictions apply
Q. HOW CAN I GET ADVANCED NOTICE OF SALES, SPECIAL OFFERS AND NEW PRODUCTS?
A. Just sign up for our email newsletter. Go the right hand side of the website home page under “Newsletter Sign-Up”, type in your email address and click on “Subscribe”.