Frequently Asked Questions
Q. HOW DO I MAKE AN EXCHANGE?
A. Exchanges are treated as a "return and re-purchase," and you can place your exchange order on our website. The new order generates a new charge to your credit card. We offer one free standard continental US shipping exchange order per paid shipping purchase. When you View your Cart after adding your items, enter the code EXCHANGE1162 to receive free Standard Continental US shipping.
You may also contact our customer service department to place your exchange order by email at email@example.com. Include the style number, color, and size of the item you would like us to order for you. These e-mails are taken care of on a daily basis and we will contact you once the exchange order is complete.
If you prefer, you can contact our customer service department at 1-888-287-8941(toll free) or 631-237-4881, Monday-Friday, 9:30am-5:00pm EST, and we will be happy to assist you in placing your exchange order.
Q: WHERE DO I ENTER MY PROMOTION CODE?
A. For desktop computers/laptops: Hover over the shopping cart graphic on the top right hand corner of any screen, and then click "View Cart" in the drop down. Your entire shopping cart will open up, and the promo codes area will be on the mid-right hand side of the screen above the "Estimate Shipping and Tax" field. Click "Promo Codes" to open the space to enter the applicable promo code. Once you enter the code, click "Apply Coupon" to receive the discount.
For tablets/mobile devices: Click the shopping cart graphic on the top right hand corner of any screen. Your shopping cart will then open up. Scroll down past the items in your cart, and the promo codes area will be immediately underneath your items, above the "Estimate Shipping and Tax" field. Click "Promo Codes" to open the space to enter the applicable promo code. Once you enter the code, click "Apply Coupon" to receive the discount.
Q. WHY WAS I CHARGED TWICE ON MY CREDIT CARD?
Did you use a debit card to make this purchase?
If you use a debit card, then your bank takes out the amount of the order and holds it for 72 hours. Then when we ship your product we charge the card so your bank charges your account again. Then, your bank returns the first amount they were holding after the 72 hours are up. Just so you know, this has nothing to do with Always For Me LLC. This is how banks deal with debit cards.
Q. DOES ALWAYSFORME HAVE A STORE?
A. No, AlwaysForMe is an online website only
Q. HOW CAN I ORDER IF I DON'T HAVE A COMPUTER OR AM NOT COMFORTABLE PURCHASING ONLINE?
A. If you do not have a computer, your local library is a good place to go online. The librarians can assist in getting you online to www.AlwaysForme.com, and then you can follow the simple steps to order. OR, you can call our customer service department at 1-888-237-8941 and they’ll be happy to assist you in your purchase. Please note: www.AlwaysForMe.com is a “Hacker-Safe” site which mean that we are certified by an independent security source daily to be sure your information remains private and protected.
Q. WHERE DO YOU SHIP FROM?
A. The AlwaysForMe.com warehouse is located in New Jersey, USA.
Q. HOW LONG DOES IT NORMALLY TAKE TO GET MY ORDER?
Click here for estimated shipping times.
Q. WHAT IS YOUR RETURN POLICY?
A. Customer satisfaction is important to us. All merchandise (except that identified as “NO RETURNS”) can be returned or exchanged within 30 days of purchase, if unused, unaltered and in original condition with tags still attached. Click here for our Return Policy.
Q. ARE SALE ITEMS RETURNABLE?
A. Items marked NO RETURNS are final sale and may not be returned or exchanged. All other sale items may be returned or exchanged in accordance with our return policy listed above.
Q. HOW CAN I GET ADVANCED NOTICE OF SALES, SPECIAL OFFERS AND NEW PRODUCTS?
A. Just sign up for our email newsletter. Go the bottom of any website page under, “Sign Up for Email Updates," and click the SUBSCRIBE button.